Richard has been with Yellow Pages since 1982 during which he had held senior key positions in sales & sales management, business and market development, training, customer service and call centre management. He was appointed Director of Telesales, Call Centre and Customer Management on 1 July 2004 and was instrumental in the setting up of the Telesales Group, Call Centre and Customer Management operations. Richard was appointed Director of Sales on 1 September 2005, effectively motivating and leading the Yellow Pages Sales teams into growth and exploring new grounds for new media sales and sales of various new products. As of 1 April 2008, Richard was appointed to the new role of Director of Planning and Operations. Richard holds a Masters degree in Business Administration from the Charles Sturt University, Australia. |